Privacy Policy — How bet565 Protects Your Data

1. Data We Collect

1.1 Information You Provide Directly

When you register for a bet565 account or interact with our support team, we collect personal information that you voluntarily submit. This includes but is not limited to:

• Identity data: Full legal name, date of birth, gender, and nationality.
• Contact data: Email address, mobile phone number, and residential address (including city, district, and postal code in Bangladesh).
• Verification documents: National Identity Card (NID), passport, or driving licence images submitted for Know Your Customer (KYC) compliance.
• Financial data: Payment method details such as bKash and Nagad mobile wallet numbers, bank account references, and transaction records. We do not store full card numbers — payment card data is handled by our PCI-compliant payment processors.
• Support communications: The content of any messages you send to the bet565 support team via email or live chat.

1.2 Information Collected Automatically

When you access the bet565 platform, certain technical data is collected automatically through your browser or device:

• Device and browser data: IP address, device type, operating system, browser type and version, screen resolution, and language settings.
• Usage data: Pages visited, games played, betting history, session duration, click paths, and feature interactions.
• Geolocation data: Approximate geographic location inferred from your IP address, used for fraud prevention and compliance screening.
• Cookie and tracking data: Data collected via cookies and similar technologies as described in Section 3 of this Policy.

1.3 Data from Third Parties

bet565 may receive data about you from third-party sources where this is necessary for compliance or fraud prevention purposes. This may include identity verification responses from document-checking services, payment status updates from processors such as bKash, Nagad, and Rocket, and fraud signals from security partners.

2. How We Use Your Data

bet565 processes your personal data only for clearly defined and legitimate purposes. The following table outlines the primary uses of your data and the legal basis on which each processing activity rests:

• Account creation and management: To register your account, verify your identity, and maintain your profile on the bet565 platform.
• Service delivery: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and banking channels; to credit winnings; and to facilitate gameplay across our casino, sports betting, and games portfolio.
• Legal compliance: To meet our Know Your Customer (KYC), Anti-Money Laundering (AML), and age verification obligations. We are required to retain certain transaction and identity records under applicable financial regulations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited conduct as defined in our Terms & Conditions.
• Customer support: To respond to your queries, resolve disputes, and process complaints submitted to our support team.
• Responsible gaming: To monitor gameplay patterns for indicators of problem gambling and to enforce self-exclusion and deposit limit requests in accordance with our Responsible Gaming Policy.
• Platform improvement: To analyse aggregated usage data and improve the bet565 platform, including game performance, page load times, and the overall player experience.
• Marketing communications: Where you have provided consent, to send promotional emails or push notifications about bet565 offers, bonuses, and seasonal promotions relevant to the Bangladesh market. You may withdraw consent at any time by contacting support.

3. Cookies & Tracking

3.1 What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They allow the site to remember your preferences, maintain your login session, and collect usage analytics. bet565 uses both first-party cookies (set directly by our platform) and third-party cookies (set by our service providers).

3.2 Types of Cookies We Use

• Essential cookies: Required for the Platform to function. These include session cookies that keep you logged in while you navigate between pages, and security cookies that protect against cross-site request forgery. These cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to understand how players interact with the bet565 platform — which pages are most visited, where sessions typically end, and how long players engage with specific games. This data is aggregated and anonymised.
• Functional cookies: Store your preferences such as language settings, last-visited game category, and deposit method selection to improve your experience on return visits.
• Marketing cookies: Used where you have consented to personalised promotional communications. These track which bet565 offers you have viewed or interacted with so that we can present relevant promotions rather than generic advertising.

3.3 Managing Cookies

You can control cookie behaviour through your browser settings. Most modern browsers allow you to block or delete cookies, though doing so may affect your ability to use certain features of the bet565 platform, including maintaining your login session. Instructions for managing cookies are available in the help documentation of your specific browser.

4. Data Sharing & Third Parties

bet565 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the following limited circumstances, and only to the extent necessary:

4.1 Payment Processors

To process deposits and withdrawals, bet565 shares necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and the Visa and Mastercard networks. These providers receive only the transaction information required to complete the payment and operate under their own privacy frameworks and financial regulations.

4.2 Game Providers

Games hosted on the bet565 platform are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical identifiers (such as a pseudonymous session token or game round ID) to deliver game content and record game outcomes. They do not receive your full name, financial account details, or contact information.

4.3 Identity Verification Services

Where KYC verification is required, bet565 may share document images and identity data with accredited identity verification service providers for the purpose of confirming the authenticity of submitted documents. All such providers are contractually bound to process data solely for verification purposes.

4.4 Legal and Regulatory Disclosure

bet565 may be required to disclose personal data to law enforcement agencies, regulatory bodies, or courts where mandated to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of bet565, its players, or third parties. We will notify you of such disclosures where we are legally permitted to do so.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of the bet565 business, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players via the registered email address prior to any such transfer and will ensure the receiving entity is bound by data protection obligations no less stringent than those set out in this Policy.

5. Data Retention

bet565 retains personal data for as long as is necessary to fulfil the purpose for which it was collected, subject to applicable legal minimum retention periods. The following general retention periods apply:

• Account data (name, contact details, login history): Retained for the duration of your account and for a period of five (5) years following permanent account closure.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of the transaction, in compliance with anti-money laundering record-keeping obligations.
• KYC / identity verification documents: Retained for five (5) years following account closure or the completion of the business relationship.
• Support communications: Retained for three (3) years from the date of the communication, or until the matter is fully resolved, whichever is later.
• Marketing consent records: Retained for the duration of your consent and for one (1) year following withdrawal of consent as evidence of compliance.
• Technical and usage logs: Retained for twelve (12) months from collection for security and fraud analysis, after which they are aggregated or deleted.

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual.

6. Data Security

bet565 employs a layered set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the bet565 servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Encryption at rest: Sensitive personal data including identity documents, financial records, and password hashes is stored in encrypted form on our servers.
• Access controls: Access to player data within our organisation is restricted on a strict need-to-know basis. Staff members are granted only the minimum level of data access required to perform their role.
• Two-factor authentication: Internal administrative systems that handle player data are protected by multi-factor authentication requirements.
• Regular security audits: bet565 conducts periodic internal and third-party security reviews of our platform infrastructure, payment integrations, and data storage systems.
• Incident response: In the event of a data security incident that is likely to result in a risk to player rights or freedoms, bet565 will notify affected players without undue delay and take immediate remediation steps.

7. Your Privacy Rights

As a player on the bet565 platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact the bet565 privacy team at [email protected] with a clear description of your request. We will respond within 30 days of receipt.

8. Policy Updates & Contact

8.1 Changes to This Policy

bet565 reserves the right to update or amend this Privacy Policy at any time. When material changes are made — changes that meaningfully affect how your personal data is collected, used, or shared — we will display a prominent notice on the Platform and update the "Last Updated" date at the top of this document. Where the change is significant, we may also notify registered players directly via their registered email address.

We encourage you to review this Policy periodically to stay informed about how bet565 protects your information. Your continued use of the Platform after the effective date of any update constitutes your acceptance of the revised Policy. If you do not agree with the updated terms, you should contact us to close your account before the effective date.

8.2 Children's Privacy

The bet565 platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from any person under the age of 18. If we become aware that we have inadvertently collected personal data from an underage individual, we will delete that data promptly and close the associated account. If you believe a person under 18 has registered on the Platform, please notify us at [email protected] immediately.

8.3 Cross-Border Data Transfers

bet565 serves the Bangladesh market and stores the majority of player data on servers located within or adjacent to the South Asian region. Where data is processed by third-party service providers — such as international game studios or global payment networks — it may be transferred to servers located in other countries. In all such cases, bet565 ensures that appropriate contractual safeguards are in place to maintain a standard of data protection consistent with this Policy.

8.4 Contacting Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the bet565 privacy team using the details below. We aim to acknowledge all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6) and to resolve substantive requests within 30 days.